Customers who meet the return and exchange conditions and are approved for return and exchange, please follow
the following terms (except for other return and exchange systems stipulated for special products):
1. Objects for return and exchange:
All customers who purchase the company's products, no matter what delivery method and payment method
they use, can return or exchange the products according to these regulations.
2. Conditions for return and exchange:
1. Products with quality problems (the company is not responsible for product quality problems caused by its
own reasons).
2. Promotional and clearance products cannot be returned or exchanged.
3. The exchanged goods must meet the following basic conditions:
1 The commodity is not contaminated;
2 The packaging of the exchanged goods is intact (including inner and outer packaging), which will not affect
the secondary sales;
3 Documents attached to the product, including: product certificate, product manual, etc.;
4. Gifts attached to the product;
5 Relevant documents, including: delivery/receipt slips, receipt slips, invoices, etc.
4. The returned goods must meet the following basic conditions:
1 The commodity is not contaminated;
2 The packaging of the exchanged goods is intact (including inner and outer packaging), which will not affect
the secondary sales;
3 Documents attached to the product, including: product certificate, product manual, etc.;
4 Gifts and company brochures, promotional materials, promotional items, internal company materials, etc.
attached to the product;
5 Relevant documents, including: delivery/receipt slips, receipt slips, invoices, etc.
3. Time limit for return and exchange:
1. Domestic customers can exchange goods within 30 days from the date of delivery by our side.
2. Domestic customers can return the goods within seven days from the date of purchase from us.
3. Every Wednesday is the time for the company to handle the replacement.
4. Return and exchange procedures:
1. If you meet the conditions for return or exchange, please contact the company by phone before returning or
exchanging the goods, and inform the product name, quantity, address, etc. of the goods to be returned or
exchanged, or log on to the company's website to download and truthfully , Fill out the "Return/Exchange
Registration Form" accurately and fax it to our company. After our company receives the "Return/Exchange
Registration Form", our after-sales service specialist will immediately get in touch with the return or
exchange person. Respond to the return and exchange request of the return and exchange person.
2. The returned and exchanged goods will be uniformly checked and accepted by the logistics department of the
company. After the goods are checked and accepted, the supervisor of the logistics department will submit the
"Return/Exchange Registration Form" to the director of the company's business department for preliminary review
and signature. After the director confirms the signature, it will be submitted to the vice president in charge
for review and signature , and then report to the president for approval before allowing return or exchange.
3. After the return or exchange is approved, the person in charge of the logistics department will immediately
contact the returner or exchanger and notify the returner or exchanger to send the returned or exchanged goods
to our company.
5. How to deal with refunds:
For the refund caused by the returned goods, we will reflect it into the customer's account
balance after we receive the returned goods and check and accept them. Customers can
Use the funds in your account balance directly to purchase other similar products.
