FAQ – Frequently Asked Questions

 

FAQ – Frequently Asked Questions

Q1: How long does it take to ship my order?

A1: Orders are typically processed and shipped within 24 to 72 hours after purchase (excluding weekends and holidays).

Q2: How long will delivery take?

A2: Delivery times vary by location. On average, it takes 7 to 20 business days. Once your order is shipped, you will receive a tracking number to monitor your shipment in real-time.

Q3: Do you accept returns or exchanges?

A3: If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery. We’ll arrange a replacement or refund as soon as possible.
Due to the nature of personal care and beauty products, we do not accept returns on opened or used items. Thank you for your understanding.

Q4: What payment methods do you accept?

A4: We accept Visa, MasterCard, PayPal, and other secure payment options.

 

Q5: Where is my order? How can I track it?

A5: You can track your order anytime at www.17track.net.
Simply copy and paste your tracking number into the search bar, and you'll see the latest shipping updates.

 

Q6: If I have questions, how can I contact you?

A6: We're here to help!
You can reach us anytime via:

📧 Email: aureliejiang@163.com
📱 WhatsApp: +86 188 6759 3328

Our customer service team is available 24/7 to assist you.